Billing FAQ - Sandbox

A repository for all frequently asked billing questions. If you don't see your question listed, please make sure to submit a request here. 

• When are billing entries due each month?
  Please add all of your manual billing entries by the last calendar day of each month (in Pacific Time). Central automatically approves any Central tracked activities, so no action is needed for submitting any work related to regular interviews and QCs. Learn more here.
   
• I submitted a billing entry late, when will it be paid?
  Billing entries submitted after the last calendar day of each month (in Pacific Time) will be approved and paid out in the next month’s cycle.
   
• When will I receive my monthly payment from Karat?
  Payday is on the 20th of each month via Tipalti. If the 20th falls on a weekend or holiday, payday will fall on the next business day.
   
• When will my manual billing entries be approved?
  Manual billing entries are reviewed/approved throughout the month, but it's fairly common for approvals to be completed in the last/first couple days of each month.
   
• My billing entries are in the Submitted state and not Approved. Is this expected?
  Yes. Some types of billables are reviewed/approved throughout the month, but it's fairly common for approvals to be completed in the last/first couple days of each month.
   
• My billing entries for this month are in Approved state but it hasn't been processed?
  You will be paid for this month on the 20th of the next month. For example, for March billables, you will be paid in April.
  
   
• I need to change my payment method/banking details/address, who can help me?
  Tipalti is the one-stop shop to update your address, tax and payment information, or even place your payments on hold. Here's the link to Tipalti's portal; and if you have any questions, please send an email to [e-mail].
   
• Tipalti says I should have been paid today but I didn't receive payment. Who can help me?
  Please email [e-mail].
   
• My Rate Card reflects the wrong location, who can help me?
  You will need to update your tax forms in Tipalti. If this is done and your rate card still looks incorrect, please email [e-mail] for assistance. Please note that your Dashboard and rate card will be updated the following month.
  
   
• For more information on Tipalti, please check out the Billing with Tipalti article.
   
• How do I bill for being the candidate in an Assessment Interview?
  Please check out the Assessment Candidate Billing Guide for more information.
   
• How do I bill when an interview runs overtime?
  Firstly, please be aware that an overage constitutes a minimum of 10 minutes. If the interview does not have a minimum overage of 10 minutes, your billing entry will be rejected. Please review the Interview Overage Billing Guide on how to bill for interview overages.
   
• Does every cancelled interview receive a reduced rate/late cancel billing entry?
  No. Central will automatically create a reduced billable if the interview was cancelled within 24 hours from the scheduled interview time. If you didn't receive a reduced billable when you should have, please reach out to CommOps via the Ask CommOps form.
   
• What is my pay for a candidate No Show?
  Central will automatically create a reduced billable of 50% of your base rate.
  
   
• How do I bill for submitting a bug report?
  Please note that bugs are not billable and the extra time you spend submitting a bug report is also not billable.
  
   
• When are bonuses applied?
  Karat will evaluate each IVE’s month-over-month performance and award bonuses for each client/BBM interview completed in the subsequent month. For example, if an IVE qualified for the reliability bonus and the quality bonus during the month of September, they'd earn those two bonus payouts on every interview they complete in October. You can find this information in your IVE Dashboard -> Your Snapshot -> Interview Earning.
  
   
• Interview Ends Early
  If the interview lasts 15-plus + minutes OR the coding question is presented before the interview ends is ended early, an Interview Engineer may bill for the full rate. If no coding question was presented and the interview lasted less than 15 minutes, only the half-rate is due.
  
   
• Billing for On-Demand Interviews
  If you are unable to reclaim the interview as the original IVE or be fully booked as the new IVE who conducts the interview, you will not be eligible to bill for a late cancel fee.
  
   
• Billing notice for QQ violations, performance violations, or other serious violations:
  In the event of a QQ violation or active suspension, Karat reserves the right to remove an Interview Engineer from any scheduled interviews. If removal occurs, Karat will not issue payment such as late cancellations due to violating policy by improper question qualification.
  
  For other inquiries you don't see listed here, please reach out to Community Operations via the Ask CommOps form. Thank you!